Our Team


Maldwyn Worsley-Tonks

Maldwyn Worsley-Tonks

Managing Director
 

Maldwyn has decades of experience in the commercial sector of the financial and insurance markets, including a proven track record of building successful teams.  His background includes service with the Parachute Regiment, and he has been awarded an MBE for services to his country.  He joined SE24 in 2019 as Director of Strategic Operations, taking over as Managing Director in 2022.



Michael Haughey

Michael Haughey

Global Operations Director
 

Michael heads up our Global Operations Team across all SE24 disciplines.  With a background in law enforcement, he has over 30 years of crisis management experience in both the government and the private sectors, heading up risk management consultancy teams. A specialist in corporate investigations, crisis management, response, product recall and contamination and KRE, he worked as the SE24 Head of Asia Pacific for several years before moving back to the UK in 2022 to take up the post of Global Operations Director.



Roy Sinclair

Roy Sinclair

Head of Crisis Management
 
Roy took over the SE24 Crisis Management Team in 2023. He brings over three decades of experience in UK Law Enforcement, including being Operational Lead for the Anti-Kidnap and Extortion Unit of the National Crime Agency (NCA). Roy heads the SE24 response to Crisis Management, Security, Evacuations, and Close Protection as well as supporting Jack Cloonan for all Kidnap, Ransom and Extortion and Active Assailant cases, and Damian Walton for Cyber cases.


Eric Smith

Eric Smith

Head of Product Integrity
 

Eric is head of Product Recall and Contamination for SE24, having worked in the industry for the past 30 years.  He has worked with several governments to shape relevant laws and has been involved in the development of quality systems across the world.  He is an experienced auditor and trainer and an expert in compliance with legislative requirements and industry standards.  Eric supervises our global network of Product Recall and Contamination consultants.



Andy Wells

Andy Wells

Head of Investigations
 

Andy heads up our SE24 Investigation Team and specialises in investigations of all types; Fraud, Surveillance, Business Intelligence, Due Diligence and Background Screening.  With a law enforcement background, Andy is an experienced investigations professional, risk management consultant and trainer.  He has specialised in serious and organised crime and child protection cases, and is an accredited financial investigator, surveillance and counter surveillance operator, kidnap commander, as well as being qualified in vetting and covert investigations.



John (Jack) Cloonan

John (Jack) Cloonan

Head of KRE services

Jack is the SE24 Head of KRE and Active Assailant lines based in the US.  He is a retired FBI agent and has received numerous commendations and awards for his work on counterterrorism and investigations.  His expertise in the field is recognised by the fact that he has worked as a consultant and commentator for ABC News.  Jack supervises our global network of KRE consultants, having personally handled many high-profile investigations and KRE cases.



David Lloyd Griffiths

David Lloyd Griffiths

Head of Training
 

David heads up our Training team, where he is an acknowledged and a highly sought after expert in the field.  He has over four decades of experience in law enforcement and is the former Tactical Coordinator for the National Crime Agency (NCA) Kidnap and Extortion Unit.  He has created and delivered bespoke training courses and crisis management exercises to law enforcement, commercial organisations and military partners worldwide, including on the ground in complex environments such as Afghanistan.



Shaun Filer

Shaun Filer

Head of Technology & Intelligence

Shaun is the Head of our new Technology and Intelligence team, providing intelligence support and mobile apps through our partnership with PACE First and Riskline. He also responds operationally to support Crisis Management, Security, Close Protection, Evacuations, Medical Evacuations and Training including HEAT Training.

He has a military and austere emergency medical background and has dealt with many high-profile international cases working in the field of international risk management, disaster response, crisis and emergency management and close protection consulting. 



Pauline Wakeling

Pauline Wakeling

Head of Administration
 

Pauline has a background in the travel industry and as a Personal Assistant for a HNW individual.  She has worked with SE24 for 16 years and has comprehensive knowledge of the insurance markets. She is responsible for all aspects of administration within SE24 as well as holding the role of Company Secretary.



Sue McDonald

Sue McDonald

Head of Customer Services
 
Sue has a background in customer-facing roles in various commercial sectors and is Spanish-speaking, having worked in Spain for 30 years. With a qualification in London Markets Insurance, she is responsible for SE24 customer services, including call handling at our Crisis Response Centres. She also supports our Operations Team.

Contact SE24

For urgent operational matters, please call our 24-hour crisis lines:

London: +44 (0) 203 284 8844
Sydney: +61 (0) 280 730 186
Miami: +1 305 384 4825

Main UK Office

Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU, UK

+44 (0)203 126 4543

  E-Mail SE24